Motorcycle Rentals FAQ
ALL RENTALS HAVE ENDED FOR THE 2017 SEASON AND WILL RESUME: 3/01/2018
Do I need to have a motorcycle license to rent a motorcycle?
Yes, renters must have a valid driver’s license with corresponding state or country motorcycle endorsement. A motorcycle learner’s permit cannot be accepted.
How old do I have to be to rent a motorcycle?
You must be at least 21 years old to rent a motorcycle from EagleRider Pittsburgh.
What is my financial liability?
Without a Theft/Damage Waiver Covering Your Motorcycle, you are fully responsible for your rental motorcycle, and a $3,000 security deposit on a major credit card will be required at time of pick up. If you choose to purchase one of the Theft & Damage Waivers, you can cover your motorcycle and lower the required deposit.
What is the security deposit?
Depending on the Theft/Damage Waiver selected Covering Your Motorcycle, a credit card deposit of $1,000, $2,000, or $3,000 is required and will be applied on the day of rental. The security deposit is an “authorization only” on your credit/debit card, not an actual charge. Once your motorcycle is returned on time and free of damage, the security deposit will be released by EagleRider Pittsburgh.
How are rental rates calculated?
Rental rates are based on 24-hour increments. For example, if you pick up the bike at 10:00 AM, it is due back by 10:00 AM the agreed upon day. Renters are given a 59-minute grace period, after that a full day may be charged at the discretion of EagleRider Pittsburgh staff. All bikes must be returned during business hours. We offer rate discounts for a 3 – 6 day rental and another discount for 7+ days.
When do I pay for my motorcycle rental?
Motorcycle rental reservations are paid in full at the time of booking to confirm motorcycle availability. If a motorcycle upgrade is requested and available during pick-up; or if you would like to add/upgrade your Theft and Damage Waiver; or include a GPS, full-face helmet, jacket, or top case while you are at our location you may do so at the time of rental.
What if I need to cancel my reservation?
If you need to cancel your reservation for any reason we will issue you a rain check that may be redeemed towards a future rental at EagleRider Pittsburgh that is valid for one year from the original rental date. Please refer to our Terms and Conditions for a comprehensive review of our cancellation policy. Cancellations must be made at least 24 hours prior to pick up or the reservation fee is non-refundable.
How many miles are included with my rental?
Mileage is always unlimited with EagleRider Pittsburgh.
What is your fuel policy?
All motorcycles are presented with a full tank of fuel at the start of your rental, and should be returned with a full tank of fuel as well. If your motorcycle is returned with less than a full tank of fuel you will incur a refueling charge. A prepaid fuel option can be selected at our rental counter during pick-up.
Are walk-in rentals accepted?
Yes, we can accommodate walk-in rentals during our regular business hours. Walk-in rentals will be subject to bike availability.
Can customers drop off their bikes after hours?
The renter continues to be responsible and liable for the rental motorcycle until our staff checks the bike in and the rental agreement is closed. In order to avoid any additional charges due to damages that may occur when a motorcycle is unaccounted for, customers must return the rental bike during business hours so that we may close out the rental agreement.
Can I add additional drivers to my rental?
Yes, 1 additional driver is permitted at no additional cost, and the driver must be present at the time of rental. The minimum age for an additional driver is 21 and a valid motorcycle license is required.
What is your policy regarding passengers?
All passengers must be present at the time of rental. Passengers must be able to reach the passenger foot pegs flat-footed as per United States law. If a passenger is under 18, a parent or guardian must sign a liability waiver.
Where can I leave my car during my rental?
We offer free parking in our large, lighted parking lot for the duration of your rental. EagleRider Pittsburgh assumes no liability for parked cars.
Does EagleRider Pittsburgh offer airport and hotel pick-up?
Absolutely. With at least 48-hour notice, we offer FREE airport and nearby hotel pick-up during business hours.
Is there a place for me to store my luggage while renting a bike from EagleRider Pittsburgh?
We offer a complimentary, secure, on-site luggage storage area.
What do I need to bring on the day of my rental?
You will need to bring your driver’s license and the credit card you want to use for the deposit. Of course bring along any riding gear and trip essentials necessary for making your journey fun and pleasurable.
What if I do not have a helmet?
A DOT Approved half-shell helmet for rider and passenger is included with your rental.
Does EagleRider Pittsburgh offer jacket rentals?
We do carry a selection of textile jackets available for rent.
Do you rent GPS systems?
MOST of our bikes can be equipped with a rental GPS.
I am unfamiliar with the area, are you able to recommend desirable routes and points of attractions?
Free routing assistance is available upon request. Our staff is quite familiar with excellent routes, attractions, eateries, and accommodations throughout Western Pennsylvania: extending into WV, and continuing down the roads into the Appalachian mountain states.
Do you offer bikes with saddlebags?
Our popular touring models are equipped with saddlebags appropriate for bike size and displacement. Additional motorcycle storage bags that attach to seat backs can be rented for select models. EagleRider Pittsburgh requests tank bags not be used.
Are the side saddlebags and storage on motorcycles lockable?
MOST of our models are equipped with secure/locking saddlebags. If you are unsure, please contact us for details on what type of bags and options are available for your rental.
Does EagleRider Pittsburgh provide an orientation to my rental motorcycle?
Yes. Our staff will provide a comprehensive orientation of your rental motorcycle. Along with a damage and safety inspection, you will be given a detailed overview on engine starting and cut-off procedures, locating controls, operating stereo/navigation system, anti-theft procedures, and much more. We want you to feel 100% confident with your motorcycle before you start your journey.
Do I need to have a certain skill level to rent a motorcycle?
Rider must possess (and be able to demonstrate) the skill, knowledge, and ability to operate a motorcycle. A brief skill test may be administered prior to rental. EagleRider Pittsburgh reserves the right to cancel a rental contract if a rider doesn’t demonstrate proper skill or appears to be impaired in any way.
Are the motorcycles insured?
EagleRider Pittsburgh provides state mandatory insurance on all of our motorcycles.
How are mechanical breakdowns handled?
We provide you with a telephone number that you can call for assistance. Our team will make arrangements to have the motorcycle towed to the nearest repair shop to help get you back on the road as quickly as we can. For the most comprehensive plan, we always recommend our E-VIP Theft and Damage Waiver.
What happens if I get a flat tire?
We provide you with a telephone number that you can call for assistance. Our E-VIP Theft and Damage Waiver covers some of the cost of flat tire repair. The E-VIP Theft and Damage Waiver may be purchased or upgraded to at the rental counter during motorcycle pick-up if it was not included in your original rental package.
Do you offer group discounts?
We have excellent Group Rates so be sure to get your friends and family excited about your motorcycle trip.
Are one-way rentals available?
EagleRider is the only motorcycle rental and touring company in the United States that offers one-way rentals between more than 60 locations. Some restrictions apply for riders wishing to do a one-way rental across international borders. For one-way rentals between our international locations please contact the EagleRider Global Reservations Department.
Am I able to take my EagleRider rental motorcycle across international borders?
If you plan to cross into Canada, please let us know in advance so that we can provide you with the necessary documentation. Unfortunately you cannot cross into Mexico with one of our rentals.
Does EagleRider Pittsburgh sell bikes?
Yes, please click on Bike Sales at the top of this page.